Product Claims
If something isn't right with your order, we'll make it right. Here's how claims work.
1
When can I claim?
If your product arrives damaged, incorrect, or noticeably different from what was ordered, you can file a claim.
2
Claim within 24 hours
Contact us within 24 hours of delivery with your order number so we can act quickly.
3
Send clear evidence
Message us on LINE @ak47 with photos/video of the item and the packaging, plus your order number.
4
We review fast
Our team reviews your claim and responds — usually the same day.
5
Replace or refund
Approved claims are resolved with a replacement on your next delivery or a refund, whichever you prefer.
Need to file a claim?
Contact us on LINE